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Privacy Policy

Last Updated: July 8, 2026

LUMINESCENE LLC ("LUMINESCENE," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminescene.com (the "Site") or use our floral design and event production services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Site and Services, you acknowledge that you have read and understood the practices described here. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Who We Are

The data controller responsible for your personal information is:

  • LUMINESCENE LLC
  • 3590 Orange Ave, Long Beach, CA 90807, USA
  • Email: info@luminescene.com
  • Phone: +1 (562) 244-0422

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

2.1 Information You Provide

  • Contact and identity data: name, email address, phone number, and mailing address.
  • Event details: event date, venue, budget, style preferences, and any other information you share when requesting a consultation or quote.
  • Communications: the content of messages you send us through our contact form, by email, or by phone.
  • Payment information: billing details processed through our third-party payment providers (we do not store full card numbers on our servers).

2.2 Information Collected Automatically

  • Usage data: pages visited, time spent, links clicked, and referring URLs.
  • Device data: IP address, browser type, operating system, and device identifiers.
  • Cookies and similar technologies: see Section 8 below.

2.3 Information From Third Parties

We may receive information from social media platforms, analytics providers, venues, and event partners with whom you have interacted.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to inquiries and provide consultations, quotes, and Services;
  • To plan, design, and deliver floral and event production Services;
  • To process payments and manage contracts;
  • To send administrative information, confirmations, and updates;
  • To send marketing communications where you have consented or where otherwise permitted by law;
  • To improve and personalize our Site and Services;
  • To detect, prevent, and address fraud, security, or technical issues;
  • To comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: (a) your consent; (b) the performance of a contract with you; (c) our legitimate interests in operating and improving our business, provided these do not override your rights; and (d) compliance with a legal obligation.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: payment processors, hosting providers, email and analytics services, and other vendors who perform services on our behalf;
  • Event partners: venues, planners, photographers, and rental companies, only as necessary to deliver your event;
  • Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of LUMINESCENE, our clients, or others;
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and support marketing. Cookies fall into the following categories:

  • Strictly necessary cookies: required for the Site to function and cannot be switched off.
  • Analytics cookies: help us understand how visitors use the Site.
  • Functional cookies: remember choices you make to personalize your experience.
  • Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness.

When you first visit our Site, we present a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time using the Cookie Settings link in our footer. You can also control cookies through your browser settings.

9. Your Privacy Rights

9.1 EEA/UK (GDPR)

If you are in the EEA or UK, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority.

9.2 California (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose;
  • Request deletion of your personal information;
  • Request correction of inaccurate personal information;
  • Opt out of the "sale" or "sharing" of personal information (we do not sell personal information);
  • Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at info@luminescene.com. We will verify your request and respond within the timeframes required by applicable law.

10. Children's Privacy

Our Site and Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. International Data Transfers

We are based in the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes will be posted on this page and, where appropriate, communicated to you.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

  • LUMINESCENE LLC
  • 3590 Orange Ave, Long Beach, CA 90807, USA
  • Email: info@luminescene.com
  • Phone: +1 (562) 244-0422
Luminescene

Illuminating life's most precious moments through exquisite floral design and event production in Southern California.

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  • 3590 Orange Ave
  • Long Beach, CA 90807
  • +1 (562) 244-0422
  • info@luminescene.com
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