Last Updated: July 8, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website luminescene.com (the "Site") and the floral design and event production services (the "Services") provided by LUMINESCENE LLC ("LUMINESCENE," "we," "us," or "our"). By accessing the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.
You must be at least 18 years old and able to form a legally binding contract to use our Services. By using the Site, you represent and warrant that you meet these requirements.
You agree to use the Site only for lawful purposes. You may not:
Any quotes, proposals, or estimates we provide are for informational purposes and are valid for the period stated. A binding agreement for Services is formed only upon execution of a separate service contract or proposal and receipt of any required deposit. Colors, flower varieties, and designs shown on the Site are illustrative; natural products may vary in availability, color, and appearance depending on season and supply.
Cancellation and refund terms are governed by your individual service contract. In general, deposits are non-refundable because they reserve your date and cover initial planning. Cancellations made close to the event date may incur additional charges to cover materials already purchased and labor already performed. Please refer to your signed contract for the specific terms applicable to your booking.
Because flowers are a natural, perishable product, specific varieties or colors may occasionally be unavailable. We reserve the right to substitute items of equivalent or greater value and comparable style to maintain the overall design and quality, using reasonable professional judgment.
You agree to provide accurate event details, timely approvals, venue access, and any information reasonably required to deliver the Services. You are responsible for obtaining any permits or venue permissions and for ensuring a suitable environment for installation and setup.
All content on the Site — including text, graphics, logos, images, and designs — is the property of LUMINESCENE or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission. We retain the right to photograph our floral designs and event work and to use such images for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.
The Site and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, LUMINESCENE and its members, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Services. Our total aggregate liability for any claim arising from the Services shall not exceed the total amount you paid to us for the Services giving rise to the claim.
You agree to indemnify and hold harmless LUMINESCENE and its members, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms or your misuse of the Site or Services.
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, supply shortages, strikes, acts of government, pandemics, or other force majeure events.
The Site may contain links to third-party websites or reference third-party vendors. We are not responsible for the content, policies, or practices of any third parties.
Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, unless otherwise required by applicable law.
We may revise these Terms at any time. The "Last Updated" date reflects the most recent changes. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms, please contact us: